Shipping policy
Thank you for choosing Marlee for your online shopping needs. We are committed to providing you with an exceptional shopping experience, which includes efficient and reliable shipping services. Please read our Shipping Policy below for all the necessary details regarding shipping methods, delivery times, and other important information.
Shipping Methods and Carriers
We utilize trusted shipping carriers to ensure your orders are delivered safely and on time. The shipping methods available may vary depending on your location and the type of items you purchase. At checkout, you will be presented with the shipping options available for your order.
Order Processing Time
Once your order is placed and payment is successfully processed, our team will begin processing and preparing your order for shipment. The typical order processing time is 1-3 business days. Please note that processing times may be longer during peak seasons or due to unforeseen circumstances. We appreciate your patience during these times.
Shipping Times
Shipping times vary depending on your location and the shipping method selected. As a general guideline, you can expect the following shipping times:
- Economy Shipping: 3-7 business days
- Priority Shipping: 2-4 business days
- Overnight Shipping: 1-2 business days
Please note that shipping times are estimates and may be subject to delays beyond our control, such as weather conditions or carrier delays. We strive to provide accurate delivery estimates and will keep you informed of any significant delays.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email or SMS (if provided during checkout). You can use this tracking number to monitor the status and progress of your package as it makes its way to your doorstep.
Shipping Costs
Shipping costs are calculated based on the weight of your order, your location, and the shipping method selected. The shipping costs will be displayed at checkout before you finalize your purchase.
International Shipping
For international orders, please be aware that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item's price or shipping cost. Customs policies vary by country, so we recommend checking with your local customs office for more information.
Shipping Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect or incomplete address information. If you need to make changes to your shipping address after placing your order, please contact us at info@shopmarleenow.com as soon as possible.
Delivery Confirmation
Once your order is successfully delivered, the shipping carrier may provide delivery confirmation through email or other means. If you have any concerns about the delivery status or need assistance with your order, please contact our Customer Support team at info@shopmarleenow.com.
Undeliverable Packages
In the event that a package is returned to us as undeliverable (e.g., due to an incorrect address or multiple failed delivery attempts), we will contact you to arrange for reshipment. Additional shipping charges may apply for reshipping an undeliverable package.
Shipping Holidays
Please note that our shipping carriers observe certain holidays, which may impact shipping times. Shipping carriers may experience delays during these periods, and we appreciate your understanding and patience.